Senior Product Owner / Entrepreneur / Builder · Dallas / Fort Worth, TX

Platformsthatmovepeople.Builtbysomeonewho'sshippedbothsides.

Senior Product Owner at Southwest Airlines by day. Building Myndfold and cntct.space on the side. WFM, contact center, cloud migration, and the internal voice pushing AI adoption forward.

See my projectsThe resume

01 · About

Engineer first.
Product second.
Both, always.

Austin Gregory

I'm an engineer at heart. I love to code, I love to build. The more time I spent with internal business partners and vendors, the more I realized I also love the other half of the job — building relationships and coordinating with dev teams. Or, as they put it in Office Space: “I take the requirements from the business to the developers.”

I think that combination is what I bring to the product space — a solid software-engineering background paired with a minor in general business. I specialize in building relationships, capturing what our internal customers actually want, and making sure what we promise is technically viable. Today I lead product for enterprise workforce management and contact-center platforms at Southwest Airlines. Off the clock I buildMyndfoldandcntct.space— keeping the engineering muscles sharp.

AI-aided coding is the future and I'm building with it daily — Claude Code, Codex, Gemini / Antigravity, and a local inference rig hosting my own models. The throughline I keep coming back to is simpler than the tools: don't stop learning. The stack will shift again next year. What matters is staying willing to pick up the new thing.

Workforce Management (Infor)Contact Center (Amazon Connect)Vendor ManagementCloud MigrationAI-Aided DevelopmentAgile Delivery

02 · Experience

Thedayjob,distilled.

Oct 2023 — Present

Dallas, TX · Remote

Senior Product Owner / Southwest Airlines

Own product across two workforce-management platforms (Aspect WFM and Infor WFM) plus the integrations tying them to the live contact-center ACD — serving 3,000+ agents across 10+ business units. Forecasting, bidding, scheduling, shift trading, and payroll, all under strict union-contract constraints.

  • Solo-led the 2022 concurrent migration of Aspect WFM from on-prem to Aspect cloud while simultaneously swapping the underlying ACD from Aspect to Avaya — vendor coordination, integration, and testing all owned alone.
  • Led the WFM-integration portion of the enterprise Avaya → Amazon Connect cutover (real-time adherence, data flow, connection testing). Delivered the Amazon Connect → WFM pipeline integration in ~15 business days against an original 3-month plan, for 10+ business units and 3,000+ users.
  • Currently leading the Aspect platform's cloud-to-cloud migration from GCP → AWS — managing vendors and customer stakeholders, weighing risk, and driving the parallel push to evaluate and purchase Aspect's AI add-ons.
  • Currently product owner on the in-flight Infor WFM platform upgrade — managing the vendor relationship, customer expectations, and the UAT timeline through a large-scale upgrade.
  • Internal AI evangelist — driving adoption of AI-aided coding tools across engineering, coaching product managers, analysts, and business partners on practical AI workflows. Presented at director-level forums to large audiences.
Aspect WFMInfor WFMAmazon ConnectAWS / GCPAI Enablement

Selected initiatives

01

AI Adoption Across Product & Engineering

Initiative · Southwest Airlines

Internal evangelist for practical AI inside a Fortune-100 enterprise. Driving adoption of AI-aided coding tools across engineering teams. Coaching product managers, analysts, and business partners on day-to-day AI workflows that actually move the needle. Presenting the case for emerging tools at director-level forums to large audiences. The evangelism is credible because I build with these tools daily — Claude Code, Codex, and a local inference rig powering my personal projects.

Late 2025 →
02

Aspect Platform · GCP → AWS Migration

Platform · Southwest Airlines

Leading the active cloud-to-cloud migration of the Aspect platform from Google Cloud to Amazon AWS. Vendor management, customer coordination, risk weighting — making sure nothing slips between cracks across two clouds and three stakeholder groups. Running in parallel: the push to evaluate and purchase Aspect's AI add-ons for the new environment.

May 2026 →
03

Avaya → Amazon Connect · WFM Integration

Platform · Southwest Airlines

Led the WFM-integration portion of the enterprise Avaya → Amazon Connect cutover — connection testing, real-time adherence, and data flow between the new ACD and Aspect WFM, serving 10+ business units and 3,000+ users. The Amazon Connect → WFM pipeline integration was scoped at 3+ months. Delivered in ~15 business days.

Mar — Apr 2026
04

Solo Migration: Aspect On-Prem → Cloud + ACD Vendor Swap

Platform · Southwest Airlines

Led — alone — the concurrent migration of Aspect WFM from a hosted on-prem environment to Aspect's cloud, while simultaneously swapping the underlying ACD from Aspect to Avaya. One person, two vendors, two cutovers, no parallel team. Coordination, integration, and testing all owned end-to-end.

2022
05

Infor WFM Platform Upgrade

Product · Southwest Airlines

Current product owner on the in-flight large-scale upgrade of the Infor WFM platform. Managing the vendor relationship, customer expectations, and the UAT timeline through a multi-quarter rollout that has to land without disturbing forecasting, scheduling, or payroll for thousands of agents on union schedules.

Apr 2026 →

The road there

  1. Jan 2020 — Oct 2023

    Release Manager

    Southwest Airlines

    Orchestrated enterprise-scale releases for call-center infrastructure and critical business applications, coordinating engineering, vendors, and business stakeholders to achieve near-zero-downtime deployments.

  2. Jul 2019 — Jan 2020

    Technology Analyst

    Southwest Airlines

    Facilitated Agile adoption — gathered business requirements, wrote detailed user stories, ran ceremonies — leveraging engineering background to bridge business and dev teams.

  3. Feb 2016 — Jul 2019

    Software Engineer

    Southwest Airlines

    Owned an in-house payroll application. Played a key role migrating IVR systems to Aspect CXP using Nuance. Shipped through multi-site agile sprints.

  4. Jun 2014 — Feb 2016

    Associate Software Engineer

    Southwest Airlines

    Contributed to re-platforming legacy call-center systems to VOIP using Aspect; assisted in rewriting critical payroll systems.

  5. Apr 2013 — Jul 2014

    Software Engineer

    Contract — Airline Ops

    Mission-critical applications supporting airline operations while completing my CS degree at East Texas A&M.

  6. Jan 2013 — Apr 2013

    Software Engineer Intern

    Southwest Airlines

    Joined a major project preparing operations for international travel. Early adopter of Agile at Southwest. Java, Spring MVC, jQuery, JSP.

Education

  • East Texas A&M University

    B.S. Computer Information Systems · Minor in General Business

    2010 — 2014 · Cum Laude

  • Dallas College

    Dual-credit (Eastfield)

    2008 — 2010 · Phi Theta Kappa Honor Society

Certifications

  • Google AI Professional

    Google · May 2026

  • AI for Data Analysis

    Google · Apr 2026

  • AI for Content Creation

    Google · Apr 2026

  • AI for Writing and Communicating

    Google · Apr 2026

  • AI for Research and Insights

    Google · Apr 2026

  • AI for Brainstorming and Planning

    Google · Apr 2026

  • AI Fundamentals

    Google · Apr 2026

Honors

  • Southwest Star Award

    Southwest Airlines · 2019

  • Cum Laude

    East Texas A&M University · 2014

03 · Projects

ThethingsIbuiltonmyowntime.

Independent products I designed and shipped end to end — real bets I own outside of work, where I get to wear every hat and keep my engineering muscles sharp.

Myndfold screenshot

01 / 2025 →

Myndfold

Founder · SaaS

Visual AI planner built for neurodivergent minds. Energy-aware scheduling, forgiveness streaks, misophonia-safe sounds, NFC routine triggers. Productivity tools designed for how brains actually work — not how they're supposed to.

myndfold.app

cntct.space screenshot

02 / 2025 →

cntct.space

Founder · SaaS

Link-in-bio builder with serious design control. 12 block types, 30+ themes across 7 families, analytics, lead capture, and booking — at cntct.space/yourname. No code, no compromise.

cntct.space

Basket Wall Designer screenshot

03 / 2025 →

Basket Wall Designer

Tool · Wicker & Ivy

Scale-aware product design tool built for a small custom-decor business. Lets the team prototype properly scaled wall arrangements on the go and share the designs live with customers as they build custom pieces — a real game-changer for how the shop sells and ships.

wickerandivy on Etsy

04 · Lab

Nineprinters,fourGPUs,onemeshnetwork.

Hands-on builds that keep the engineer side fed — homelab infrastructure for AI workloads, and enough 3D printers to count as a small fabrication shop.

01 / 2024 →

Local AI Inference Rig

Homelab · Built on a budget

An on-prem inference server I built to run AI workloads locally — text, image, audio, video. Custom BIOS edit unlocks headless operation on a consumer board with four data-center GPUs. Powers a handful of personal apps without paying per-token cloud bills.

Spec

Hardware
Intel i9 · 4× NVIDIA Tesla P100
Stack
Ollama · ComfyUI · Open WebUI · mem0
Models
Gemma 4 · Qwen 3.5 · GLM 4.7 Flash

Notable

  • Openclaw
  • Hermes
  • AI-generated eBay listing manager
  • Quant / algo stock-trading bot

02 / Ongoing

Home Infrastructure

Homelab · Self-hosted from the edge

Full-stack home infrastructure I run end to end — Ubiquiti networking, a six-node Proxmox cluster for VMs and services, an IoT mesh of Z-Wave / Zigbee / ESP32 devices, and redundant locally-hosted services so the house keeps working when the internet doesn't.

Spec

Network
Ubiquiti UniFi (firewall · switching · Wi-Fi)
Compute
6-node Proxmox cluster · Raspberry Pi · ESP32
Automation
Home Assistant · Z-Wave · Zigbee
Self-hosted
Redundant AdGuard Home (DNS · ad filtering)

Notable

  • Family-wide DNS + ad filtering
  • Home Assistant tied to the Inference Rig for LLM-driven automation
  • Mesh of sensors and actuators across the house
  • Self-managed edge → Wi-Fi network

04 / Ongoing

Meshtastic Mesh Network

RF · Off-grid comms

Long-range LoRa mesh nodes I built and deployed to keep comms alive when the cell network and the internet aren't. Custom solar setup runs them indefinitely, 3D-printed weatherproof enclosures of my own design, and at least one node lives roof-mounted for line-of-sight reach.

Spec

Protocol
Meshtastic · LoRa
Power
Custom solar + battery (off-grid)
Enclosure
Self-designed · 3D-printed · weatherproof
Deployment
Roof-mounted for line-of-sight

Notable

  • Indefinite uptime via solar
  • Independent of internet and cell
  • Custom-designed enclosure

05 / Ongoing

Garage Monkey

Wrench work · DIY everything

All my own automotive work, top to bottom. Routine maintenance is the floor — real projects include full engine swaps and a twin-turbo build on a Nissan 370Z. If it bolts, taps, or torques, I'd rather learn it than hand it to a shop.

Spec

Daily work
All maintenance in-house
Project car
Nissan 370Z · twin-turbo build
Big jobs
Engine swaps · forced-induction install

Notable

  • Full twin-turbo kit on the 370Z
  • Engine swaps from scratch
  • Zero shop visits for routine work

05 · Contact

Let'stalk.

me@austingregory.us
LinkedIn ↗

© 2026 — Austin Gregory

Dallas / Fort Worth, TX