Austin Gregory

Oct 2023 — Present

Dallas, TX · Remote

Senior Product Owner / Southwest Airlines

Own product across two workforce-management platforms (Aspect WFM and Infor WFM) plus the integrations tying them to the live contact-center ACD — serving 3,000+ agents across 10+ business units. Forecasting, bidding, scheduling, shift trading, and payroll, all under strict union-contract constraints.

• 01Solo-led the 2022 concurrent migration of Aspect WFM from on-prem to Aspect cloud while simultaneously swapping the underlying ACD from Aspect to Avaya — vendor coordination, integration, and testing all owned alone.
• 02Led the WFM-integration portion of the enterprise Avaya → Amazon Connect cutover (real-time adherence, data flow, connection testing). Delivered the Amazon Connect → WFM pipeline integration in ~15 business days against an original 3-month plan, for 10+ business units and 3,000+ users.
• 03Currently leading the Aspect platform's cloud-to-cloud migration from GCP → AWS — managing vendors and customer stakeholders, weighing risk, and driving the parallel push to evaluate and purchase Aspect's AI add-ons.
• 04Currently product owner on the in-flight Infor WFM platform upgrade — managing the vendor relationship, customer expectations, and the UAT timeline through a large-scale upgrade.
• 05Internal AI evangelist — driving adoption of AI-aided coding tools across engineering, coaching product managers, analysts, and business partners on practical AI workflows. Presented at director-level forums to large audiences.