Skills
Technical
- Airline Industry Systems: Amadeus
- Fluent Development Languages: Java(3 years), JSP(1 year), JavaScript(3 years), HTML(5 years),
CSS(5 years), VB6(6 months), Voice Objects XML/Voxeo CXP(1 year) - Languages Exposed to: C++, C, PHP, Machine Language, Pascal, jQuery
- Frameworks: Spring MVC(1 year), Struts(1 year), Restful Services
- Databases: SQL(3 years), Oracle(6 months), Access(1 year)
- Configuration Management: Git(1 year), Jenkins(1 year), Clearcase(2 years), SVN(2 years)
- Operating Systems: Windows, Ubuntu Linux, Android
- Applications: SoapUI, Microsoft Office Suite, Microsoft Project, Microsoft Visio
- Knowledgeable in computer maintenance and repair
Interpersonal
- Can quickly adapt to new languages and technologies
- Experience in Customer Service crucial work environments
- Able to do work alone with minimal supervision
- Works well in groups
- Great problem solving skills
Work History
Southwest Airlines - Software Engineer
June 2014 -- Current
Performed a crucial role on the planning, designing and implementing a new IVR System using Aspect's CXP and Prophecy Platform. This new IVR platform saved Southwest millions in maintenance feels for old software but remedied PCI compliance issues and provided gateways to new technologies and self service functionality.
Supported and implemented new features to the call center payroll system, ensuring the payroll teams could meet their strict deadlines.
Helped teach and implement new build and configuration tools such as Git, Jenkins, Sonar and Gradle.
Southwest Airlines - Software Engineer (Contractor)
April 2013 -- June 2014
Converted applications to work the with new international reservation system.
Implemented Java/JSP web applications deployed to Tomcat and Web Sphere servers.
Fulfilled crucial role of the Telephony Re-Platform team. Quickly adapted to 2 new languages (VB6 and PL/SQL) while conforming to a rigorous project schedule and meeting deadlines. Served as build manager for both database and application tiers. Was instrumental in the Citrix and Com+ deployments. Collaborated with business partners, vendors and other development teams from design through deployment.
Southwest Airlines - Software Engineer (Intern)
January 2013 -- April 2013
Designed and developed applications crucial to operations at the airport terminals. Utilized Java with Spring framework for the backend, and designed the UI with HTML, jQuery and JavaScript while ensuring all functions were cross-browser compatible.
Education History
Bachelor In Computer Information Systems - Texas A&M University Commerce
Fall 2010 - May 2014
Graduated with a 3.65 GPA and honors. Received a BS in Computer Information Systems and minor in General Business.
Recognized on the President’s and Dean’s list multiple times.
Dual Credit - Eastfield College
Fall 2008 - Spring 2010
Took advantage of dual-credit program for home-schooled students; earning college and high school credit during last two years of high school. Participated in the jr college honor society Phi Theta Kappa.